Total quality management and operational excellence :
Oakland, John S.
Total quality management and operational excellence : text with cases / John S. Oakland. - Fourth Edition. - New York : Routledge, 2014. - xxiv, 530 pages ; 26 cm
Includes bibliographical references and index.
9780415635509
Total quality management.
Total quality management -- Case studies.
HD62.15 / .O173 2014
Total quality management and operational excellence : text with cases / John S. Oakland. - Fourth Edition. - New York : Routledge, 2014. - xxiv, 530 pages ; 26 cm
Includes bibliographical references and index.
9780415635509
Total quality management.
Total quality management -- Case studies.
HD62.15 / .O173 2014