The ownership quotient : (Record no. 29742)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00773nam a2200217Ia 4500 |
| 001 - CONTROL NUMBER | |
| control field | a12865 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | SIRSI |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 190917s2008 maua e b 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781422110232 |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5827.95 |
| Item number | .H47 2008 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Heskett, James L. |
| 245 14 - TITLE STATEMENT | |
| Title | The ownership quotient : |
| Remainder of title | putting the service profit chain to work for unbeatable competitive advantage / |
| Statement of responsibility, etc. | James L. Heskett, W. Earl Sasser, Joe Wheeler. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Boston, Mass. : |
| Name of publisher, distributor, etc. | Harvard Business Press, |
| Date of publication, distribution, etc. | 2008. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 225 p. : |
| Other physical details | ill. ; |
| Dimensions | 25 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references (p. 209-214) and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Word-of-mouth advertising. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Employee ownership. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Sasser, Earl W. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Wheeler, Joe. |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | AUE Library Collection | MAIN | MAIN | General | HF5827.95 .H47 2008 | 14084101 | 11/19/2019 | 1 | 11/19/2019 | Books |