TY - BOOK AU - Capelle,Ronald G. TI - Optimizing organization design: a proven approach to enhance financial performance, customer satisfaction and employee engagement SN - 9781118763735 AV - HD58.8 C37 2014 PY - 2014///] CY - San Francisco, CA PB - Jossey-Bass KW - Organizational change N1 - Includes bibliographical references (pages 430-439) and index ER -