TY  - BOOK
AU  - Kandampully,Jay
TI  - Services Management/ 
SN  - 9781292042916
AV  - TX911.3   K36 2014
PY  - 2014///
CY  - Essex, England
PB  -  Pearson, 
KW  - Service industries
KW  - Hospitality industry > Management
N1  - includes references and index
ER  -