Seglin, Jeffrey L.,  1956- <br/><br/>
The AMA handbook of business letters / 
 Handbook of business letters.  American Management Association handbook of business letters. 
Jeffrey L. Seglin with Edward Coleman. 
 - 3rd ed. 
 - New York :  AMACOM,  c2002. 
 - xviii, 519 p. ;  27 cm. +  1 CD-ROM (4 3/4 in.) 
<br/><br/>Includes bibliographical references (p. 499-502) and index. 
<br/><br/> Planning the letter --  Components of an effective letter --  Structure : the parts of a letter --  Appearance --  Grammar --  Word processing --  Sales, marketing, and public relations letters --  Customer service letters --  Credit and collection letters --  Letters to vendors and suppliers --  Personnel letters --  Transmittal letters --  Confirmation letters --  Request letters --  Replies --  Permission letters --  Social, personal, and miscellaneous letters.  ch. 1.  ch. 2.  ch. 3.  ch. 4.  ch. 5.  ch. 6.  ch. 7.  ch. 8.  ch. 9.  ch. 10.  ch. 11.  ch. 12.  ch. 13.  ch. 14.  ch. 15.  ch. 16.  ch. 17. 
<br/><br/><br/>System requirements for accompanying computer disk: Word 6.0 for Windows 95, either PC or Mac. 
<br/><br/><label>ISBN: </label>0814406653 
<br/><br/><label>LCCN: </label>2001053995 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commercial correspondence--Handbooks, manuals, etc.<br/>Letter writing--Handbooks, manuals, etc.
<br/><br/><label>LC Class. No.: </label>HF5726  / .S42 2002 
<br/><br/><label>Dewey Class. No.: </label>651.7/5