Taylor, Shirley, Cert. Ed. Model business letters, emails and other business documents / Shirley Taylor. - 7th ed. - Harlow, England ; New York : Pearson, c2012. - xiv, 498 p. ; 24 cm. Includes index. ISBN: 9780273751939 Subjects--Topical Terms: Commercial correspondence.Business writing.Letter writing. LC Class. No.: HF5726 / .T373 2012