Negotiation skills training /
Lisa J. Downs.
- Alexandria, Va. : ASTD Press, c2008.
- x, 203 p. : ill. ; 28 cm.
- ASTD trainer's workshop series .
- ASTD trainer's workshop series. .
Includes bibliographical references (p. 195-196) and index.
Introduction: How to use this book effectively -- Assessing the needs of learners -- Designing interactive training -- Facilitating negotiation skills training -- Evaluating and improving negotiation skills training -- Individual or small-group session -- Half-day session -- Full-day session -- Multiday session -- Content modules -- Assessments and training instruments -- Structured experiences.