Brock, David,  1962 Feb. 26- <br/><br/>
After sales management :  creating a successful after sales strategy to reduce costs, improve customer service and increase sales / 
David Brock. 
 - Philadelphia   Kogan Page,  2009. 
 - vi, 218 p. :  ill.   24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780749456412 0749456418 
<br/><br/><label>LCCN: </label>2009017061 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Retail trade--Management.<br/>Returning goods.<br/>Quality of products.<br/>Customer services.<br/>Customer relations.
<br/><br/><label>LC Class. No.: </label>HF5429   / .B6636 2009 
<br/><br/><label>Dewey Class. No.: </label>658.8/12