Stone, Douglas,  1958- <br/><br/>
Difficult conversations :  how to discuss what matters most / 
 How to discuss what matters most. 
Douglas Stone, Bruce Patton, Sheila Heen. 
 - New York, N.Y. :  Penguin Books,  2000, c1999. 
 - xxi, 250 p. :  ill. ;  20 cm. 
<br/><br/> Originally published: New York, N.Y. : Viking, 1999. 
<br/><br/><label>ISBN: </label>014028852X (pbk.) : 9780140288520 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication.<br/>Interpersonal communication--Case studies.<br/>Communication.<br/>Interpersonal Relations.
<br/><br/><label>LC Class. No.: </label>BF637.C45  / S76 1999