TY  - BOOK
AU  - Stone,Douglas
AU  - Patton,Bruce
AU  - Heen,Sheila
TI  - Difficult conversations: how to discuss what matters most 
SN  - 014028852X (pbk.) :
AV  - BF637.C45 S76 1999
PY  - 2000///, c1999
CY  - New York, N.Y.
PB  - Penguin Books
KW  - Interpersonal communication
KW  - Case studies
KW  - Communication
KW  - Interpersonal Relations
N1  - Originally published: New York, N.Y. : Viking, 1999
ER  -