Niven, Paul R. <br/><br/>
Balanced scorecard step-by-step for government and nonprofit agencies / 
Paul R. Niven. 
 - 2nd ed. 
 - Hoboken, N.J. :  J. Wiley & Sons, Inc.,  c2008. 
 - xvii, 365 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success. 
<br/><br/><label>ISBN: </label>9780470180020 (cloth : alk. paper) 0470180021 (cloth : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management in government.<br/>Administrative agencies--Management--Evaluation.<br/>Nonprofit organizations--Management--Evaluation.<br/>Benchmarking (Management)<br/>Performance standards.<br/>Organizational effectiveness--Measurement.
<br/><br/><label>LC Class. No.: </label>JF1525.T67  / N58 2008 
<br/><br/><label>Dewey Class. No.: </label>352.3/57