TY  - BOOK
AU  - Niven,Paul R.
TI  - Balanced scorecard step-by-step for government and nonprofit agencies
SN  - 9780470180020 (cloth : alk. paper)
AV  - JF1525.T67 N58 2008
U1  - 352.3/57 22
PY  - 2008///
CY  - Hoboken, N.J.
PB  - J. Wiley & Sons, Inc.
KW  - Total quality management in government
KW  - Administrative agencies
KW  - Management
KW  - Evaluation
KW  - Nonprofit organizations
KW  - Benchmarking (Management)
KW  - Performance standards
KW  - Organizational effectiveness
KW  - Measurement
N1  - Includes bibliographical references and index; Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success
ER  -