TY  - BOOK
AU  - Hollins,Bill
AU  - Shinkins,Sadie
TI  - Managing service operations
SN  - 9781412929530
AV  - TS155 .H65 2006
PY  - 2006///
CY  - London, Thousand Oaks, CA.
PB  - Sage Publications
KW  - Production management
KW  - Service industries
KW  - Management
KW  - Work design
N1  - Includes bibliographical references (p. [289]-296) and index
ER  -