Assessing business excellence : a guide to business excellence and self-assessment /
L.J. Porter and S.J. Tanner, and the European Centre for Business Excellence.
- 2nd ed.
- Amsterdam [Netherlands] ; Boston, Mass. : Elsevier Butterworth-Heinemann, 2004.
- ix, 451 p. : ill. ; 24 cm.
Originally published: Oxford ; Boston : Butterworth-Heinemann, 1996. Includes bibliographical references (p. [439]-443) and index.
0750655178
2003071040
Total quality management. Industrial efficiency--Evaluation. Benchmarking (Management)