TY  - BOOK
AU  - Porter,Leslie J.
AU  - Tanner,S.J.
ED  - European Centre for Business Excellence.
TI  - Assessing business excellence: a guide to business excellence and self-assessment 
SN  - 0750655178
AV  - HF5001  .P844 2004
PY  - 2004///
CY  - Amsterdam [Netherlands], Boston, Mass.
PB  - Elsevier Butterworth-Heinemann
KW  - Total quality management
KW  - Industrial efficiency
KW  - Evaluation
KW  - Benchmarking (Management)
N1  - Originally published: Oxford ; Boston : Butterworth-Heinemann, 1996; Includes bibliographical references (p. [439]-443) and index
ER  -