Kandampully, Jay. <br/><br/>
Services management :  the new paradigm in hospitality / 
Jay A. Kandampully. 
 - Upper Saddle River, NJ :  Pearson/Prentice Hall,  2006, c2007. 
 - xv, 378 p. :  ill. ;  24 cm. 
<br/><br/> "A previous edition entitled Services Management: The New Paradigm in Hospitality was published by Peason Australia in 2002"--t.p. verso. 
<br/><br/>Includes bibliographical references (p. [348]-368) and index. 
<br/><br/><label>ISBN: </label>0131916548 
<br/><br/><label>LCCN: </label>2005027190 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management.
<br/><br/><label>LC Class. No.: </label>TX911.3.M27  / K364 2006 
<br/><br/><label>Dewey Class. No.: </label>647.94068