M <br/><br/>
Total Quality Management :  Principles and practice / 
M Sk Al 
 - 1st ed. 
 - New Delhi:  Vikas,  2005. 
 - 412p. 
<br/><br/><label>ISBN: </label>8125916636 
<br/><br/><label>LC Class. No.: </label>HD62.15  / .M271 2005