Bedi, Kanishka <br/><br/>
Quality Management 

 - New York:  Oxford University Press,  2010. 
 - 712p. pbk. 
<br/><br/><label>ISBN: </label>9780195677959 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Quality Management<br/>Service Quality management
<br/><br/><label>LC Class. No.: </label>HD62.15   / B39 2010