TY - BOOK AU - Bates,Ian AU - Adkins,Derek ED - Institute of Financial Services (Great Britain) TI - Management of insurance operations SN - 0852977158 AV - HG8075 .B37 2003 PY - 2003/// CY - Canterbury [England] PB - Institute of Financial Services KW - Insurance companies KW - Management N1 - Includes bibliographical references and index ER -