Jeston, John. <br/><br/>
Management by process :  a roadmap to sustainable business process management / 
by John Jeston and Johan Nelis. 
 - 1st ed. 
 - Amsterdam ;  Boston :  Elsevier/Butterworth-Heinemann,  2008. 
 - xviii, 303 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references (p. [295]-296) and index. 
<br/><br/><label>ISBN: </label>9780750687614 (pbk.) 0750687614 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reengineering (Management)<br/>Organizational change.<br/>Business planning.
<br/><br/><label>LC Class. No.: </label>HD58.87  / .J47 2008 
<br/><br/><label>Dewey Class. No.: </label>658.4063