Laughlin, Sara/ Wilson Ray W. <br/><br/>
The Quality Library A guide to staff -driven improvement, betterment efficiency and happier customers / 
Sara/ Wilson Ray W. Laughlin 
 - New Delhi:  Indiana Publishing House,  2009. 
 - 144p. 
<br/><br/><label>ISBN: </label>8184082460 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Library administration- US<br/>Consumer satisfaction
<br/><br/><label>LC Class. No.: </label>Z678  / .L345 2009