TY  - BOOK
AU  - Laughlin,Sara/ Wilson Ray W.
TI  - The Quality Library A guide to staff -driven improvement, betterment efficiency and happier customers
SN  - 8184082460
AV  - Z678 .L345 2009
PY  - 2009///
CY  - New Delhi
PB  - Indiana Publishing House
KW  - Library administration- US
KW  - Consumer satisfaction
ER  -