Evans, James R.  1950- <br/><br/>
Quality and performance excellence :  management, organization, and strategy / 
James R. Evans. 
 - 6th ed. 
 - Mason, OH :  South-Western Cengage Learning,  2011. 
 - xvi, 460 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780538469371 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .E93 2011