TY  - BOOK
AU  - Evans,James R.
AU  - Evans,James R.
TI  - Quality and performance excellence: management, organization, and strategy 
SN  - 9780538469371
AV  - HD62.15 .E93 2011
PY  - 2011///
CY  - Mason, OH
PB  - South-Western Cengage Learning
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -