Martin, William B. <br/><br/>
Providing quality service :    what every hospitality service provider needs to know /  
William B. Martin. 
 - Upper Saddle River, N.J. :    Prentice Hall,    c2003. 
 - xvii, 167 p. :    ill. ;    26 cm. 
<br/><br/><label>ISBN: </label>0130964759 9780130967459 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry.
<br/><br/><label>LC Class. No.: </label>TX911   /  .M372 2003