TY  - BOOK
AU  - Martin,William B.
TI  - Providing quality service : :  what every hospitality service provider needs to know / 
SN  - 0130964759
AV  - TX911   .M372 2003
PY  - 2003///
CY  - Upper Saddle River, N.J. : 
PB  -  Prentice Hall, 
KW  - Hospitality industry
ER  -