TY - BOOK AU - Dilley,Deborah K. TI - Essentials of banking SN - 9780470170885 AV - HG2491 .D55 2008 PY - 2008/// CY - Hoboken, N. J. PB - Wiley KW - Banking law KW - United States KW - Banks and banking N1 - Includes index; Banking 101 : understanding the basics -- Deposit insurance and the regulatory environment : how does it all work? -- Understanding banking deposit accounts, interest rates, and limitations -- Regulatory compliance : the essentials -- The business of banking and the Bank Secrecy Act -- The banker : knowledge, skills, and attitude -- The ethical banker : an introduction to ethics -- Managing others : what every banker needs to know -- The market : it's bigger than you think -- Customer service : the key ingredient -- Context and content : putting it all together ER -