TY - BOOK AU - Lordan,Edward J. TI - Essentials of public relations management SN - 0830415947 (pbk.) AV - HD59 .L67 2003 PY - 2003/// CY - Chicago PB - Burnham KW - Public relations KW - Management N1 - Includes bibliographical references (p. 167-170) and index; 1. Client relations -- 2. Personnel -- 3. Research -- 4. Crisis communication -- 5. Finance -- 6. Technology -- 7. Legal issues -- 8. Ethics -- 9. Conclusion ER -