Jeston, John <br/><br/>
Business process management : practical guidelines to successful implementations 

 - 2nd ed 
 - Amsterdam ; Boston ; London : Elsevier/Butterworth-Heinemann, 2008. 
 - xxvii, 469 p. : ill. ; 25 cm 
<br/><br/><label>ISBN: </label>9780750686563 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business Process Management<br/>organizational strategy<br/>BPM implementation
<br/><br/><label>LC Class. No.: </label>HD58.87   / J63 2008