TY  - BOOK
AU  - Jeston,John
AU  - Nelis, Johan
TI  - Business process management : practical guidelines to successful implementations
SN  - 9780750686563
AV  - HD58.87  J63 2008
CY  - Amsterdam ; Boston ; London : Elsevier/Butterworth-Heinemann, 2008.
KW  - Business Process Management
KW  - organizational strategy
KW  - BPM implementation
ER  -