Ilvento, Joseph C. <br/><br/>
License to serve :    beyond selling...the how-to guide for creating exceptional customer service 

 - New Jersey :   Applied Business Communications, Inc,   2004. 
 - 248 p. ;    22 cm. 
<br/><br/><label>ISBN: </label>9780965436236 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>LC Class. No.: </label>HF5415.5   /  I37 2004