TY  - BOOK
AU  - Ilvento,Joseph C.
AU  - Price,Doug
TI  - License to serve : :  beyond selling...the how-to guide for creating exceptional customer service
SN  - 9780965436236
AV  - HF5415.5   I37 2004
PY  - 2004///
CY  - New Jersey
PB  -  Applied Business Communications, Inc
KW  - Customer services
ER  -