Whiteley, Richard C. <br/><br/>
The customer-driven company :    moving from talk to action /  
Richard C. Whiteley. 
 - Reading, Mass. :    Addison-Wesley,    c1991. 
 - 308 p. :    ill. ;    24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0201570904 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5   /  .W56 1991