TY  - BOOK
AU  - Whiteley,Richard C.
TI  - The customer-driven company : :  moving from talk to action / 
SN  - 0201570904
AV  - HF5415.5   .W56 1991
PY  - 1991///
CY  - Reading, Mass. : 
PB  -  Addison-Wesley, 
KW  - Customer relations
KW  - Customer services
N1  - Includes bibliographical references and index
ER  -