TY  - BOOK
AU  - Davis,Mark M.
AU  - Heineke,Janelle N.
TI  - Managing services : :  using technology to create value / 
T2  - The McGraw-Hill/Irwin series, Operations and decision sciences
SN  - 9780071194778
AV  - HD9980.5   .D388 2003
U1  - 658   21
PY  - 2003///
CY  - Boston : 
PB  -  McGraw-Hill/Irwin, 
KW  - Service industries
KW  -  Technological innovations
KW  -  Management
KW  - Value analysis (Cost control)
KW  - Customer relations
N1  - Includes bibliographical references and index
ER  -