Key account management : a complete action kit of tools and techniques for achieving profitable key supplier status /
Peter Cheverton.
- 3rd ed.
- London ; Sterling, VA : Kogan Page, c2004.
- xii, 356 p. : ill. ; 25 cm. + 1 CD-ROM (4 3/4 in.)
Includes bibliographical references (p. 350-351) and index.