TY - BOOK AU - Moeller,Robert R. TI - Executive's guide to IT governance : : improving systems processes with service management, COBIT, and ITIL / SN - 9781118138618 (cloth) AV - HD30.2 .M626 2013 PY - 2013///] CY - Hoboken, New Jersey : PB - John Wiley & Sons, Inc., KW - Information technology KW - Management KW - Auditing KW - Electronic data processing departments N1 - Includes bibliographical references and index ER -