TY  - BOOK
AU  - Zairi,Mohamed
TI  - Benchmarking and performance management: contributions to theory and application 
SN  - 9781906993016
AV  - HD62.15 .B46 2009
PY  - 2009///
CY  - Keighley
PB  - European Centre for Best Practice Management
KW  - Benchmarking (Management)
KW  - Performance
KW  - Evaluation
KW  - Organizational effectiveness
N1  - Includes bibliographical references and index
ER  -