Evans, James R. <br/><br/>
Quality and performance excellence :    management, organization, and strategy /  
James R. Evans. 
 - 7th Ed. 
 - Mason, OH :    Cengage,    2014. 
 - xv, 479 p. :    ill. ;    24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781133955924 
<br/><br/><label>LC Class. No.: </label>HD62.15   /  .D4 2014