TY  - BOOK
AU  - Evans,James R.
TI  - Quality and performance excellence : :  management, organization, and strategy / 
SN  - 9781133955924
AV  - HD62.15   .D4 2014
PY  - 2014///
CY  - Mason, OH : 
PB  -  Cengage, 
N1  - Includes bibliographical references and index
ER  -