Evans, James R.    1950- <br/><br/>
Quality and performance excellence :    management, organization, and strategy /  
James R. Evans. 
 - 5th ed. 
 - Mason, OH :    Thomson Business and Economics,    c2008. 
 - x, 502 p. :    ill. ;    24 cm. 
<br/><br/> Rev. ed. of: Total quality : management, organization and strategy. 4th ed 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780324381320 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>HD62.15   /  .D4 2008