TY  - BOOK
AU  - Evans,James R.
AU  - Evans, James R. 
TI  - Quality and performance excellence : :  management, organization, and strategy / 
SN  - 9780324381320
AV  - HD62.15   .D4 2008
PY  - 2008///
CY  - Mason, OH : 
PB  -  Thomson Business and Economics, 
KW  - Total quality management
N1  - Rev. ed. of: Total quality : management, organization and strategy. 4th ed; Includes bibliographical references and index
ER  -