TY - BOOK AU - Osborne,Stephen P. AU - Brown,Kerry TI - Managing change and innovation in public service organizations / SN - 9780415328982 AV - JF1525.O73 O78 2005 PY - 2005/// CY - London , , New York : PB - Routledge, KW - Organizational change KW - Public administration N1 - Includes bibliographical references and index ER -