Fitzsimmons, James A. <br/><br/>
Service management :     operations, strategy, information technology /   
James A. Fitzsimmons, Mona J. Fitzsimmons. 
 - 6th ed. 
 - Boston :     McGraw-Hill/Irwin,     c2008. 
 - xvii, 537 p. :     ill. ;     29 cm. +     1 CD-ROM (4 3/4 in.) 
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/><label>ISBN: </label>9780071263467 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries  -- Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5   / .F549 2008