TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
TI  - Service management :  :  operations, strategy, information technology /  
SN  - 9780071263467
AV  - HD9980.5  .F549 2008
PY  - 2008///
CY  - Boston :  
PB  -  McGraw-Hill/Irwin,  
KW  - Service industries
KW  -  Management
N1  - Includes bibliographical references and indexes
ER  -