TY - BOOK AU - Blunden,Tony AU - Thirlwell,John TI - Mastering operational risk : : a practical guide to understanding operational risk and how to manage it / SN - 9780273778745 (pbk.) AV - HD61 .B547 2013 PY - 2013///] CY - Harlow, England : PB - Financial Times/ Prentice Hall, KW - Risk management KW - Operational risk N1 - Includes bibliographical references (page 345) and index ER -