TY - BOOK AU - Pyzdek,Thomas AU - Keller,Paul TI - The handbook for quality management : : a complete guide to operational excellence / SN - 9780071799249 AV - TS156 .P9875 2013 PY - 2013///] CY - New York : PB - McGraw-Hill, KW - Quality control KW - Reliability (Engineering) N1 - Includes bibliographical references (pages 455-464) and index ER -