Oakland, John S. <br/><br/>
Total quality management and operational excellence :     text with cases /   
John S. Oakland. 
 - Fourth Edition. 
 - New York :     Routledge,     2014. 
 - xxiv, 530 pages ;     26 cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780415635509 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Total quality management  -- Case studies.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .O173 2014