TY  - BOOK
AU  - Oakland,John S.
TI  - Total quality management and operational excellence :  :  text with cases /  
SN  - 9780415635509
AV  - HD62.15 .O173 2014
PY  - 2014///
CY  - New York :  
PB  -  Routledge,  
KW  - Total quality management
KW  -  Case studies
N1  - Includes bibliographical references and index
ER  -