TY - BOOK AU - Coombs,W.Timothy TI - Ongoing crisis communication : : planning, managing, and responding / SN - 9781452261362 AV - HD49 .C664 2015 PY - 2015///] CY - Thousand Oaks, California : PB - SAGE, KW - Crisis management KW - Communication in management N1 - Includes bibliographical references (pages 195-214) and index ER -